Contact LUCY IPTV with questions about plans, setup or your account. Our team replies in English and helps you get your IPTV service running, whatever device you use.
Write to support@lucyiptv.com and we will get back to you as soon as we can.
Chat is the fastest way to reach us. Add your WhatsApp or Telegram link here.
We reply every day between 09:00 and 22:00 CET. During big sports events we add extra staff. Messages sent overnight are answered the next morning.
These are the topics we hear about most. So mention yours in your message to speed things up. For account questions, include the email you used at checkout.
Help if your login details are missing or you want a new password. Then we send new details to your email.
We guide you step by step on Smart TV, Fire TV Stick, Android, iPhone, Formuler and MAG.
Extend your plan or add more screens. After that, the new period starts when the current one ends.
Picture buffering? We help you find the cause, whether it is Wi-Fi, the router or the app.
Fill in the form and we will reply by email. Please tell us which device and app you use. Also describe what happens on screen, for example an error message. That way, we can help you faster.
Tip: Many setup questions are already answered in our installation guide and in our FAQ.
We reply as fast as we can during support hours, usually the same day. Late-night messages are answered the next morning.
First, check your spam folder. If nothing is there, send us the email you used at checkout and we will resend the details.
Yes. Tell us your device and app, and we will guide you step by step. You can also find instructions in the installation guide.
Choose a new plan on the pricing page or contact us. The new period starts when the current one ends.
No contract · Support every day